When you have a construction project that needs to get done, you want to hire a contractor that can get it done on time, on budget and on a high-quality level. That’s just common sense. But what makes a roofing contractor, a restoration contractor, or really any kind of contractor better than his competition?
There are three key traits that set the great contractors apart from the ones you never want to hire again, and they are:
The most enjoyable contractor to work with is the one that you as a property manager, or maybe your HOA Board, actually likes. Construction projects can take a long time and it’s very likely that at least one thing will go wrong, causing problems for you and your residents. Make your job easier by picking a contractor you enjoy speaking with and receiving phone calls from. Most of the time, you’ll find it easier to do repeat business with a contractor you like than one you dread calling, whatever the reason. If you find yourself a contractor that you or your Board “just clicks” with, make sure you also vet them for this next trait.
Have you ever met a person you really liked who just never called you back? It’s such a shame when that happens. But this disappointment can quickly become a much bigger issue when it comes to construction. The best contractors will be the ones who take your calls, even when – no, especially when – things have gone wrong. This is a sign of trustworthiness and accountability that you might take for granted until you realize too late how important it is. If you’ve found yourself a contractor you like who answers your calls and emails, hooray! You’re 2/3 of the way to being sure you’ve got a great one. But can he meet the trifecta?
You might think this trait should come before communication skills, but if you can’t get the guy to talk to you, you’ll never get a chance to find out if he knows what he’s talking about. And you definitely want your contractor to know what he’s talking about. A likeable guy can con you into hiring him with his charming tongue, then leave you hanging out to dry when the project goes south. The best contractor for the job will be the one you like who communicates well with you and can demonstrate his professional knowledge for you before, during and after the project is complete. And if he truly is the trifecta of contractors, he’ll be able to explain the trickiest parts of the job to you in a way you can actually understand.
Here at Classic Construction, we believe in the importance of each one of these traits not just individually, but as a combination as well. If you’re looking for the trifecta of contractors, reach out for a free quote for your next project!