Electric Company Responsibility
- Wooden utility poles
- Overhead and underground power lines
- Electric service lines that run between utility poles and to your home
- Electric meter
- The typically hood-shaped cap that sits atop a metal pipe connecting your home and electric service lines is called a weatherhead and is your responsibility to keep in good condition.
- The wiring in and around your home is your responsibility as a property owner. This includes the wires connecting the weatherhead to the meter as well as the lines leading from the meter.
- The meter base is the enclosure that houses and protects the electric meter. Typically you can find it on the side of your house, and sometimes in the back. Like gas meters, most cities require an inspection before electricity can be restored after a meter base installation or repair, and the hired electrician must have the new meter base installed and inspected before Oncor can install the new meter itself.
- Access to your property. Troubleshooting and repairing issues with your electric meter, service line or transformer may require our employees to access your property.
- Oncor and Oncor contractors are to be granted access to your property for inspection, repair, and maintenance of your service line, transformer, meter, or any other electrical equipment. They generally make all attempts to get permission for access, but in the event they cannot, they might cut locks on gates or scale fences for access. If possible, you should make access
Trees on your property are your property to maintain and keep a safe distance from power lines. You can contact your energy provider or Oncor for a temporary disconnection while trimming occurs for safety, though there may be costs associated. Oncor also contracts tree trimmers to clear the lines, though, they only trim the areas around the lines and not the whole tree.